Frequently Asked Questions
Help Centre
Frequently Asked
Questions.
Everything you need to know before, during and after your order. Can't find your answer? Email us at hi@cottagecoreclothes.com.
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Sizing & Fit
6 questionsMost styles run true to size with a relaxed, slightly generous fit. Smocked and elasticated styles offer the most flexibility and can fit 1–2 sizes either way. We always recommend checking the size guide on each product page before ordering, as fit can vary between styles.
We stock sizes XS through 2XL across all main clothing categories — dresses, skirts, tops, outerwear, accessories and more. All sizes are priced the same with no plus-size premium. See our plus size cottagecore collection for styles specifically chosen to flatter curvier silhouettes.
For dresses and tops, measure your bust at the fullest point and your natural waist (the narrowest part of your torso). For skirts and trousers, measure your natural waist and hips at the widest point. Compare your measurements to the size guide on each individual product page — sizes can vary between styles and suppliers.
For smocked, wrap and elasticated styles, size down — these styles adjust naturally and tend to run generous. For structured or fitted styles, size up for comfort. If you're unsure about a specific item, email us at hi@cottagecoreclothes.com and we'll advise based on that style's fit.
Yes — the relaxed, flowy silhouettes in cottagecore fashion tend to work well across different heights. Midi and maxi dresses will fall at different lengths on petite versus tall frames. If you're petite, mini and midi styles often work best. If you're tall, look for maxi styles — they're likely to hit at a true midi on a taller frame.
Lace-up back styles are among the most size-flexible options we carry — they can typically be adjusted several inches. For busk-front corsets, size by your underbust measurement and check the specific size chart. If a style has a lace-up back, it will note the adjustment range in the product description.
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Shipping & Delivery
6 questionsYes — we ship worldwide. In most cases, shipping is completely free with no minimum order required. We deliver to the USA, UK, Australia, Germany, Canada and most countries globally. All transactions are processed in US dollars.
Orders are processed within 3–7 business days. After processing, delivery to the USA, UK, Australia, Canada and Europe typically takes 7–15 business days. In rare cases involving postal delays or remote locations, delivery can extend to up to 60 days. If your order hasn't arrived within 60 days, you're eligible for a full refund or reshipping.
Yes — once your order has been processed and dispatched, you'll receive a tracking number by email so you can follow your parcel's journey.
Our partner warehouses in China handle all fulfilment and shipping. If you order multiple items, they may ship from different warehouses and arrive in separate packages on different days — this is completely normal and not an error.
We can't guarantee delivery by a specific date. If you need an item for an event or occasion, we strongly recommend ordering at least 4–6 weeks in advance to account for processing and transit time.
Custom fees are rare but may apply depending on your country's import regulations. Buyers are responsible for any applicable customs or import duties after items have been shipped. If you're unsure whether your country charges import duties on clothing, we recommend checking with your local customs authority before ordering.
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Returns & Refunds
6 questionsYes — we accept returns within 15 days of delivery. Items must be unused, in their original condition and in their original packaging. To start a return, email us at hi@cottagecoreclothes.com with your order number.
Once we receive and inspect your return, we'll email you to confirm whether it's been approved or rejected. If approved, the refund is credited to your original payment method within a few business days. If you haven't seen it arrive, check your bank account, then contact your card provider — processing times can vary.
Return shipping costs are the buyer's responsibility and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount. For items valued over $75, we recommend using a trackable shipping service.
The following are final sale and cannot be returned: intimate and sanitary goods, hats, gift cards, and certain health and personal care items. Sale items are also not eligible for refunds.
If your order hasn't arrived within 60 days of purchase, you're covered by our Customer Protection Policy. Email us at hi@cottagecoreclothes.com with your order number and we'll arrange a full refund or reshipping — your choice.
If an item turns out to be out of stock after your purchase, you'll automatically receive a full refund for that item — or you can choose an alternative product within the same price range. We'll contact you by email as soon as we know.
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Payment & Security
5 questionsWe accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal and other payment methods shown at checkout. All transactions are processed securely in US dollars.
Yes — our checkout uses industry-standard SSL encryption. We never store your full card details, and all payment processing is handled by trusted third-party payment providers. Look for the padlock icon in your browser's address bar as confirmation.
All transactions on cottagecoreclothes.com are processed in US dollars. If your card is in a different currency, your bank will convert the amount at the current exchange rate. Your bank may charge a small foreign transaction fee — check with them directly if you're unsure.
Yes — PayPal is available as a payment option at checkout. It's a great option if you prefer not to enter your card details directly.
First, check your spam or junk folder — confirmation emails sometimes end up there. If you still can't find it, email us at hi@cottagecoreclothes.com with the name and email address used at checkout and we'll look into it right away.
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About the Products
5 questionsOur clothing primarily uses natural and natural-blend fabrics — linen, cotton, cotton-blend, chiffon, tulle, organza and velvet, depending on the collection. Fabric composition is listed in the product description for each item. We prioritise fabrics that feel and move authentically within each aesthetic.
Care instructions vary by fabric. For linen and cotton: cold machine wash on a gentle cycle or hand wash, lay flat to dry. For chiffon and tulle: hand wash cold or delicate cycle in a mesh bag, air dry. For velvet: spot clean or dry clean only. Always check the care label on your specific item — linen softens beautifully with every wash.
We work hard to ensure product photos are as accurate as possible, but colours can vary slightly depending on your screen's brightness and colour settings. Natural fabrics like linen can also appear slightly different in different lighting conditions. If you have questions about a specific colour before ordering, email us.
Yes — most pressed flower jewellery pieces use real botanicals that have been dried, pressed and permanently sealed in clear resin. The result is a real flower preserved inside the piece. Store away from direct sunlight to prevent any colour change over time.
Some earring styles use stainless steel or sterling silver posts which are hypoallergenic. If you have sensitive ears, look for "stainless steel post" or "925 sterling silver post" in the product description. If you're unsure about a specific pair, email us and we'll check for you.
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About the Brand
5 questionsYes — cottagecoreclothes.com is a legitimate online store operated by a small team based in the USA. We ship worldwide and have served thousands of customers across the cottagecore, fairycore and goblincore communities. You can reach us any time at hi@cottagecoreclothes.com.
We're a small team of people who genuinely live in these aesthetics — cottagecore, fairycore, goblincore, dark cottagecore. We built this store because we were tired of not finding these styles in one place at accessible prices. Read more on our About Us page.
We cover cottagecore, fairycore, goblincore, dark cottagecore, mori girl, fairy grunge, floral corset styles, vintage aesthetic, retro aesthetic, princess aesthetic and more — all in one place. We're committed to covering the full range of these overlapping aesthetics rather than just the most mainstream corner of it.
Email us at hi@cottagecoreclothes.com. We read every email and aim to reply within 1–2 business days. Please include your order number if your question relates to a specific order.
Yes — each product page includes a size guide with measurements in both inches and centimetres. We always recommend measuring yourself and comparing to the guide rather than going by your usual size, as fit varies between styles and suppliers.
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