Our Return Window
We accept returns within 15 days from the date you receive your order. To be eligible, items must be unused, in their original condition and original packaging — exactly as they arrived with you.
How to Start a Return
Non-Returnable Items
The following items are final sale and cannot be returned:
- Intimate and sanitary goods
- Intimates and hats (final sale)
- Gift cards
- Certain health and personal care items
- Flammable gases, batteries or hazardous materials
Refunds
Once we receive and inspect your returned item, we'll email you to let you know whether your refund has been approved or rejected.
If approved, your refund will be processed and credited back to your original payment method within a few business days.
Partial Refunds
In some cases we may only issue a partial refund:
- Items not in their original condition, damaged, or missing parts for reasons not caused by our error
- Items returned more than 30 days after delivery
Late or Missing Refunds
If you haven't seen your refund yet, please work through these steps before contacting us:
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you'll receive a gift credit for the value of the return.
If the item wasn't marked as a gift, or if the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.
Return Shipping Costs
You are responsible for the cost of return shipping. Shipping costs are non-refundable — if a refund is issued, the cost of return shipping will be deducted from the total.
Shipping times for exchanged products vary by location. For items valued over $75 we strongly recommend a trackable shipping service or shipping insurance.